💔Link products

Syncing an order to Shopify requires a corresponding item in Shopify. If the item was not previously synced via EcomSend Feed, it cannot be automatically matched, which may cause the order sync to fail.

Don’t worry! EcomSend Feed provides a Link Product feature that allows you to link the order item to the existing Shopify product.

What does Link Product mean?

When two products are linked, our app treats them as the same product. For example, if you link TikTok Shop product A to Shopify product C, the following will happen:

  • When an order containing product A is generated on TikTok Shop and synced to Shopify, our app will create a corresponding order using product C in Shopify and deduct the inventory of product C accordingly.

How does the Link Product feature work?

If there are unlinked products in your store, a Link product button will appear in the top-right corner of the Orders page. Clicking it will take you to the Link products page.

On this page, EcomSend Feed lists products from existing synced orders that were not originally synced via EcomSend Feed to TikTok Shop.

There are two ways to link products:

  1. Auto-link same products: Automatically link products between TikTok Shop and Shopify that share the same SKU.

  2. Manual link: Link each product manually based on your requirements.

Auto-link same products

If the products to be linked share the same SKU as existing Shopify products, an Auto-link same products button will appear in the top-right corner.

  1. Click Auto-link same products → A popup appears showing the corresponding products.

  2. Verify that the products match your expectations.

  3. Click Auto-link → The system will automatically link the products.

  4. After linking, you can see the updated link status in the list.

To unlink a product, click the Unlink button in the Action column.

Manual link

  1. In the list of TikTok Shop products, click Link in the Action column.

  2. In the Select products to link popup, choose the corresponding Shopify product.

  3. Click Link to complete the linking process.

  4. After linking, the link status will be updated in the list.

To unlink a product, click the Unlink button in the Action column.

Need help? Feel free to contact us via online chat or email. Our world-class support team is available 24/7 and always ready to assist you. 🌻

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