Order and Fulfillment sync settings

The order and fulfillment sync feature is currently available for US TikTok Shop only.

Order

Automatic sync

This section allows you to enable the Order automatic sync feature (disabled by default). Once enabled, orders will be automatically synced from TikTok Shop to Shopify for centralized order management.

Steps: Go to Settings → Order → Enable Automatic sync → Click Save to apply the changes.

Once enabled, orders placed by customers on your TikTok Shop will be automatically synced and created in Shopify when they reach the Awaiting Shipment status, allowing you to manage everything in one place.

Fulfillment

Automatic sync

This section allows you to enable the Fulfillment automatic sync feature. Once enabled, fulfillment updates will be automatically synced between Shopify and TikTok Shop.

Steps: Go to Settings → Order → Fulfillment → Enable Automatic sync → Click Save to apply the changes.

Sync rules

Because the shipping carriers integrated with Shopify and TikTok Shop are not completely the same, and their names may also differ, you can set up carrier name mapping here to ensure fulfillment syncs successfully.

Steps: Go to Settings → Order → Fulfillment → Sync rules → Set Carrier name mapping rules → Save

Example: If you set the mapping rule as Other → Cainiao US, fulfillment will sync successfully using this carrier name.

Set the mapping rule

Sync to TikTok Shop

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