Sync orders to Shopify🚨

The order sync feature is currently available for US TikTok Shop only.

Here’s how EcomSend Feed synchronizes orders to Shopify:

Fetching orders

Orders meeting the following criteria will automatically fetching from TikTok Shop to our app:

Fulfillment type:
Order status: Has reached Awaiting shipment (i.e., paid and no longer on hold)

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For new users, we automatically fetching the past 7 days of TikTok Shop orders into our app for free. You can then choose whether to sync these orders to Shopify based on your needs.

Syncing orders to Shopify

You can sync orders (including items, prices, and other details) to Shopify based on your order sync settings.

Manual sync: On the Orders page in our app, select one or multiple orders to sync.

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Automatic sync: Enable the Automatic sync feature on the Settings → Order page. The system will automatically sync all 'Not synced' orders (both existing and new).

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EcomSend Feed automatically syncs order detials from TikTok Shop to Shopify:

Field mapping details

The following section explains in detail how the main fields from TikTok Shop are synced to Shopify.

TikTok Shop → Shopify

TikTok Shop: Go to TikTok Shop Seller Center Admin → Orders page → Manage Orders → Select specific order to see details
Shopify: Go to Shopify Admin → Orders page → Select specific order to see details

Order ID → Order number

577094156662640706

Date

Payment status

Fulfillment status

Delivery status

Order status

Customer

Notes

Additional details

Items

Taxes

Discount

Shipping fee

Total

Delivery method