Fulfillment sync failed?

When syncing fulfillments from TikTok Shop (TTS) to Shopify via EcomSend Feed, you may see the following sync statuses:

• Not synced: The fulfillment has not been synced yet.

• Synced: The fulfillment has been successfully synced via EcomSend Feed.

• Sync failed: EcomSend Feed attempted to sync the order but failed.

👉 For fulfillments that failed to sync, click the failed badge to view detailed information. Follow the instructions to identify the issue, make updates, and then re-sync the fulfillment.

If you have any questions, please feel free to contact our professional 24/7 support team.

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Common failure examples and solutions

Reason: Your carrier ** is not included in TikTok Shop’s list of integrated carriers.

Solution: TikTok Shop only supports shipments handled by carriers that are officially integrated with the platform. Please use one of the supported carriers. If your carrier is supported by TikTok Shop but appears under a different name in Shopify, you can use our Carrier Mapping feature to link them correctly.

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Reason: The tracking number can only be updated once.

Solution: TikTok Shop allows each tracking number to be updated only once, and the update must occur within 72 hours of fulfillment. If you need to change the tracking number again after that window, please contact TikTok Shop support for assistance.

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Reason: TikTok order line items are already fulfilled with different items, cannot create new fulfillment

Solution: If you need to proceed with a new fulfillment, please contact TikTok Shop support to cancel the previous fulfillment, then resync the order afterward.

Need help? Feel free to contact us via online chat or email. Our world-class support team is available 24/7 and always ready to assist you. 🌻