# Product sync or review failed?

When syncing products from Shopify to TikTok Shop using EcomSend Connector, you might encounter the following sync statuses:

* **Not synced**: The product has not been synced.
* **Synced**: The product has been successfully synced via EcomSend Connector.
* **Sync failed**: EcomSend Connector attempted to sync the product but failed.
* **Review failed**: EcomSend Connector synced the product successfully, but it did not pass TikTok Shop’s review.

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FFapmKZMi7ELoszbEMiHH%2Fimage.png?alt=media&#x26;token=eda32a59-d754-426d-bd24-d20c3d0a89f3" alt=""><figcaption></figcaption></figure>

👉 Whether it’s a sync failure or a review failure, you can simply **click the failed badge** for more details. Follow the instructions to identify the issue, update the product info, and then re-sync.&#x20;

If you have any questions, please feel free to contact our professional 24/7 support team.

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## Common failure examples and solutions

### Sync failed

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FkqjjExSYiaLaHhJrXtkO%2Fimage.png?alt=media&#x26;token=578b82b3-89bb-4522-a93f-e824f62ca019" alt=""><figcaption><p>Reached the TikTok Shop product upload limit</p></figcaption></figure>

**Reason**: Reached the TikTok Shop product upload limit\
**Solution**: New TikTok Shops have a product upload limit. Once it’s reached, syncing will stop automatically. After the limit is lifted, you can **re-sync** the failed products and sync products in EcomSend Connector.\
**Related question**: **How to check your shop’s limit?** You can view it on your TikTok Shop **Home** page.

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FW3LneRsobHwN3ZfjBsh7%2Fimage.png?alt=media&#x26;token=0df9859f-8265-4931-9525-3e4ea7a9572a" alt=""><figcaption><p>Example (US Shop)</p></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2F5axYxPZ5bCHj2zQ23GGl%2Fimage.png?alt=media&#x26;token=65d61cba-3087-41ca-8b1c-0cffcb599bf6" alt=""><figcaption><p>Example (Non-US Shop)</p></figcaption></figure>

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<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2Frffl27nhUqbCurlsFquY%2Fimage.png?alt=media&#x26;token=89f02e3a-1e0b-4b69-b95c-f3ccc9955f8c" alt=""><figcaption><p>Price out of range</p></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FuFg53lfJPAxXMvX8dlBJ%2Fimage.png?alt=media&#x26;token=8af9a42a-8945-465a-aa9b-3a20913fb65e" alt=""><figcaption><p><strong>Update</strong> the product price <strong>in Shopify</strong></p></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2Fx40uXhlci9ENOuXPFFcB%2Fimage.png?alt=media&#x26;token=1edbea9f-5ae2-41bd-8f76-a0a330d348c3" alt=""><figcaption><p>R<strong>e-sync</strong> in EcomSend Connector</p></figcaption></figure>

**Reason**: Price out of range\
**Solution**: TikTok Shop does not allow products priced at $0 to be listed. **Update** the product price **in Shopify**, then **re-sync** in EcomSend Connector.

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<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FHEjOOCZcTwbQckeGz2vN%2Fimage.png?alt=media&#x26;token=473cc511-aa02-4603-8920-aab23cd186e6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2F288bNx0EvDlXE2hsQTdP%2Fimage.png?alt=media&#x26;token=f81f5fb6-68b5-4c31-9464-73619dd702c3" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2F8QIvIorJKNGX1O8BfrHs%2Fimage.png?alt=media&#x26;token=b56927cc-a462-40c7-b238-1685ad92e07f" alt=""><figcaption></figcaption></figure>

**Reason**: Remove or modify the duplicated value: *"white"*\
**Solution**: Locate the duplicated attribute value (*white*) in the Shopify product, **update it**, then **re-sync** in EcomSend Connector.

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### Review failed

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2Ffes6zt5z6T8stJg38aUe%2Fimage.png?alt=media&#x26;token=a21a6ff4-0d03-46b2-91dd-d38ae3845e91" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2F0bBQboVmCMBOuDFfyiWc%2Fimage.png?alt=media&#x26;token=218d5032-5ffe-414a-8ce2-9b95961594e0" alt=""><figcaption></figcaption></figure>

**Reason**: Wrong Product Category Placement\
**Solution:** Click **Re-sync**, choose **the most suitable category**, fill in the required information, and sync again.

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<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FuKmHiJVzOPsstvMXVe4H%2Fimage.png?alt=media&#x26;token=7a1c06af-f88d-4af7-8bd5-714b97ca0c19" alt=""><figcaption></figcaption></figure>

**Reason**: Prohibited Product (Alcohol, Tobacco, or E-cigarettes)\
**Suggestion**: Products classified as dangerous goods require documentation such as an SDS. Provide the necessary certification before resubmitting.\
**Solution: Delete** the product from your TikTok Shop product list. Do not attempt to re-sync it in the future.

⚠️ TikTok Shop applies strict review standards. Please ensure all products comply with listing requirements. Do not attempt to list [prohibited products](https://seller-uk.tiktok.com/university/essay?identity=1\&role=1\&knowledge_id=7753844603979521\&from=policy), as this may negatively impact your shop’s Account Health.

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## Related Question

### **Why is my product synced successfully but stuck in review?**

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FQ68hdi0DtXB7XEPDVmvb%2Fimage.png?alt=media&#x26;token=e1399556-4cf0-4e26-b159-131ab38a5462" alt=""><figcaption></figcaption></figure>

For U.S. shops, certain product categories require TikTok Shop approval before being sold. In this case, the product remains in review until approval is granted.

**Solution:** Click the **Review** badge, then click **Apply now** to request approval.

**Need help?** Feel free to contact us via online chat or [email](mailto:undefined). Our world-class support team is available 24/7 and always ready to assist you. 🌻