# Product sync or review failed?

When syncing products from Shopify to TikTok Shop using EcomSend Connector, you might encounter the following sync statuses:

* **Not synced**: The product has not been synced.
* **Synced**: The product has been successfully synced via EcomSend Connector.
* **Sync failed**: EcomSend Connector attempted to sync the product but failed.
* **Review failed**: EcomSend Connector synced the product successfully, but it did not pass TikTok Shop’s review.

<figure><img src="/files/SKHucXnHx5aDAosroSEL" alt=""><figcaption></figcaption></figure>

👉 Whether it’s a sync failure or a review failure, you can simply **click the failed badge** for more details. Follow the instructions to identify the issue, update the product info, and then re-sync.&#x20;

If you have any questions, please feel free to contact our professional 24/7 support team.

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## Common failure examples and solutions

### Sync failed

<figure><img src="/files/h1uOzLkuU6aGvS7At8tr" alt=""><figcaption><p>Reached the TikTok Shop product upload limit</p></figcaption></figure>

**Reason**: Reached the TikTok Shop product upload limit\
**Solution**: New TikTok Shops have a product upload limit. Once it’s reached, syncing will stop automatically. After the limit is lifted, you can **re-sync** the failed products and sync products in EcomSend Connector.\
**Related question**: **How to check your shop’s limit?** You can view it on your TikTok Shop **Home** page.

<figure><img src="/files/1NJsWN2QRJivZ5T7TREi" alt=""><figcaption><p>Example (US Shop)</p></figcaption></figure>

<figure><img src="/files/MH5ypuJplWUZjZcvnveo" alt=""><figcaption><p>Example (Non-US Shop)</p></figcaption></figure>

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<figure><img src="/files/ogRjoqs01bKiyZ2Ja960" alt=""><figcaption><p>Price out of range</p></figcaption></figure>

<figure><img src="/files/s0GfNs7LSrbDaKOHikyG" alt=""><figcaption><p><strong>Update</strong> the product price <strong>in Shopify</strong></p></figcaption></figure>

<figure><img src="/files/8LUFobiH8RaWL5iQuEEA" alt=""><figcaption><p>R<strong>e-sync</strong> in EcomSend Connector</p></figcaption></figure>

**Reason**: Price out of range\
**Solution**: TikTok Shop does not allow products priced at $0 to be listed. **Update** the product price **in Shopify**, then **re-sync** in EcomSend Connector.

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<figure><img src="/files/cWRABafVojQNCSBbHY71" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/06xyUJhx6Wgs0Xqo8Or4" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/xs262OgCp4tWD2ye4TUg" alt=""><figcaption></figcaption></figure>

**Reason**: Remove or modify the duplicated value: *"white"*\
**Solution**: Locate the duplicated attribute value (*white*) in the Shopify product, **update it**, then **re-sync** in EcomSend Connector.

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### Review failed

<figure><img src="/files/g7rEgmCxvFZF7VBxPdfQ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/0SJlyNOv5fYgEMHfToxj" alt=""><figcaption></figcaption></figure>

**Reason**: Wrong Product Category Placement\
**Solution:** Click **Re-sync**, choose **the most suitable category**, fill in the required information, and sync again.

***

<figure><img src="/files/zDrc7Vwc6k6jJVFVUp6S" alt=""><figcaption></figcaption></figure>

**Reason**: Prohibited Product (Alcohol, Tobacco, or E-cigarettes)\
**Suggestion**: Products classified as dangerous goods require documentation such as an SDS. Provide the necessary certification before resubmitting.\
**Solution: Delete** the product from your TikTok Shop product list. Do not attempt to re-sync it in the future.

⚠️ TikTok Shop applies strict review standards. Please ensure all products comply with listing requirements. Do not attempt to list [prohibited products](https://seller-uk.tiktok.com/university/essay?identity=1\&role=1\&knowledge_id=7753844603979521\&from=policy), as this may negatively impact your shop’s Account Health.

***

## Related Question

### **Why is my product synced successfully but stuck in review?**

<figure><img src="/files/KYirxwmz4KcOJ1i2OZkO" alt=""><figcaption></figcaption></figure>

For U.S. shops, certain product categories require TikTok Shop approval before being sold. In this case, the product remains in review until approval is granted.

**Solution:** Click the **Review** badge, then click **Apply now** to request approval.

**Need help?** Feel free to contact us via online chat or [email](mailto:undefined). Our world-class support team is available 24/7 and always ready to assist you. 🌻


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