# Fetch products from Shopify

EcomSend Connector retrieves products from Shopify based on the following criteria:

* Published in your **Online Store**
* Status is **Active**

<figure><img src="/files/X8exSQM90EmxL71sdQVm" alt=""><figcaption><p>Sample product on Shopify</p></figcaption></figure>

<figure><img src="/files/pnpj3B5zTeVNH2uAu0aM" alt=""><figcaption><p>Fetched products on Ecomsend</p></figcaption></figure>

{% hint style="info" %}
If you have **a large number** of products, our system **may take some time** to fetch and display them in our app.
{% endhint %}

***

### Related question: Why aren't archived and draft products fetched?

According to [Shopify's official documentation](https://help.shopify.com/en/manual/products/details#product-status) and user experience, products with these statuses are either no longer for sale or not yet for sale. These statuses hide the products from your admin and customers. So they are not fetched or listed by EcomSend Connector.

By excluding archived and draft products, EcomSend Connector syncs only those available for sale or being prepared for listing.

**Need help?** Feel free to contact us via online chat or [email](mailto:undefined). Our world-class support team is available 24/7 and always ready to assist you. 🌻


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs-connector.ecomsend.com/ecomsend-connector/products/fetch-products-from-shopify.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.