# Order sync failed?

When syncing orders from TikTok Shop (TTS) to Shopify via EcomSend Connector, you may see the following sync statuses:

* **Not synced:** The order has not been synced yet.
* **Synced:** The order has been successfully synced via EcomSend Connector.
* **Sync failed:** EcomSend Connector attempted to sync the order but failed.

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FOcxsDiHK36ihx2rqaEEi%2Fimage.png?alt=media&#x26;token=ad146719-5e2b-4af5-b568-f2c1ae883d9d" alt=""><figcaption></figcaption></figure>

👉 For orders that failed to sync, **click the failed badge** to view detailed information. Follow the instructions to identify the issue, make updates, and then re-sync the order.

If you have any questions, please feel free to contact our professional 24/7 support team.

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## Common failure examples and solutions

#### Some items in this order were not found in Shopify.

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2Fw5srv5dcYm7wcBb9dLqP%2Fimage.png?alt=media&#x26;token=500d5142-3a75-49e2-89cc-88a712de0b46" alt=""><figcaption></figcaption></figure>

**Reason:** Some items/The item in the order is not found in Shopify.

**Solution:** Syncing an order to Shopify requires a corresponding product in Shopify.

* If the item was not previously synced via our app, it cannot be automatically matched.
* Go to the ***Link Product*****&#x20;page** in EcomSend Connector, **link** the order item to the existing Shopify product, and then **re-sync** the order.

#### **The item is out of stock/**&#x55;nable to claim inventory/Line items Unable to reserve inventory

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FhhsC0bjEDs2Mh2KroBtu%2Fimage.png?alt=media&#x26;token=3b5fbf52-bed5-4a45-8408-0cd7887d8272" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FWHKjYSYuKTbcVBg7WTdk%2Fimage.png?alt=media&#x26;token=a6b666cb-8497-4757-9f33-70d17958f744" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FvZdiDA6nAGlSTFSbe9fC%2Fimage.png?alt=media&#x26;token=17db22ac-84c1-461e-8cdf-46f3577bebf6" alt=""><figcaption></figcaption></figure>

**Reason:** The item in the order has no inventory in the corresponding Shopify location.

**Solution: Restock** the item in Shopify and **re-sync** the order.

**Need help?** Feel free to contact us via online chat or [email](mailto:undefined). Our world-class support team is available 24/7 and always ready to assist you. 🌻