> For the complete documentation index, see [llms.txt](https://docs-connector.ecomsend.com/ecomsend-connector/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-connector.ecomsend.com/ecomsend-connector/orders-and-fulfillments/sync-orders-to-shopify/order-sync-failed.md).

# Order sync failed?

When syncing orders from TikTok Shop (TTS) to Shopify via EcomSend Connector, you may see the following sync statuses:

* **Not synced:** The order has not been synced yet.
* **Synced:** The order has been successfully synced via EcomSend Connector.
* **Sync failed:** EcomSend Connector attempted to sync the order but failed.

<figure><img src="/files/Wj8LFXTl2T4tVjk5OGxl" alt=""><figcaption></figcaption></figure>

👉 For orders that failed to sync, **click the failed badge** to view detailed information. Follow the instructions to identify the issue, make updates, and then re-sync the order.

If you have any questions, please feel free to contact our professional 24/7 support team.

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## Common failure examples and solutions

#### Some items in this order were not found in Shopify.

<figure><img src="/files/m6H7BClSu2QIDieo3RVO" alt=""><figcaption></figcaption></figure>

**Reason:** Some items/The item in the order is not found in Shopify.

**Solution:** Syncing an order to Shopify requires a corresponding product in Shopify.

* If the item was not previously synced via our app, it cannot be automatically matched.
* Go to the ***Link Product*****&#x20;page** in EcomSend Connector, **link** the order item to the existing Shopify product, and then **re-sync** the order.

#### **The item is out of stock/**&#x55;nable to claim inventory/Line items Unable to reserve inventory

<figure><img src="/files/dWTw9nKoIkEFoDgv3ooj" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/2eQOWqUh61ZK2n3iJ8pu" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/HaQc8mLSdP6KKWlmmsqI" alt=""><figcaption></figcaption></figure>

**Reason:** The item in the order has no inventory in the corresponding Shopify location.

**Solution: Restock** the item in Shopify and **re-sync** the order.

**Need help?** Feel free to contact us via online chat or [email](mailto:undefined). Our world-class support team is available 24/7 and always ready to assist you. 🌻