Order sync failed?

When syncing orders from TikTok Shop (TTS) to Shopify via EcomSend Connector, you may see the following sync statuses:

• Not synced: The order has not been synced yet.

• Synced: The order has been successfully synced via EcomSend Connector.

• Sync failed: EcomSend Connector attempted to sync the order but failed.

👉 For orders that failed to sync, click the failed badge to view detailed information. Follow the instructions to identify the issue, make updates, and then re-sync the order.

If you have any questions, please feel free to contact our professional 24/7 support team.

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Common failure examples and solutions

Some items in this order were not found in Shopify.

Reason: Some items/The item in the order is not found in Shopify.

Solution: Syncing an order to Shopify requires a corresponding product in Shopify.

• If the item was not previously synced via our app, it cannot be automatically matched.

• Go to the Link Product page in EcomSend Connector, link the order item to the existing Shopify product, and then re-sync the order.

The item is out of stock/Unable to claim inventory/Line items Unable to reserve inventory

Reason: The item in the order has no inventory in the corresponding Shopify location.

Solution: Restock the item in Shopify and re-sync the order.

Need help? Feel free to contact us via online chat or email. Our world-class support team is available 24/7 and always ready to assist you. 🌻