# Sync orders to Shopify

{% hint style="info" %}
The order sync feature is currently available for **US** TikTok Shop **only**.

If you use **other** connector apps with TikTok Shop, we recommend using **only** our app for product and order sync to **prevent duplicate syncing**.
{% endhint %}

Here’s how EcomSend Connector synchronizes orders to Shopify:

## Fetching orders

 Orders meeting the following criteria will automatically fetching from TikTok Shop to our app:

* Fulfillment type: [**Fulfilled by Seller**](#user-content-fn-1)[^1]
* Order status: Has reached **Awaiting shipment** (i.e., paid and no longer on hold)

<figure><img src="/files/75K1UKro2UKWSbZKEdSb" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For new users, we automatically fetching the **past 7 days** of TikTok Shop orders into our app for free. You can then choose whether to sync these orders to Shopify based on your needs.
{% endhint %}

## Syncing orders to Shopify

You can sync orders (including items, prices, and other details) to Shopify based on your order sync settings.

**Manual sync**: On the ***Orders page*** in our app, find the order you want to sync and click the **Sync** button in the **Action** column. Or **select multiple orders** to **sync in bulk**.

<figure><img src="/files/6y3VllNJnItIcwaYxCjK" alt=""><figcaption></figcaption></figure>

**Automatic sync:** **Enable** the **Automatic sync** feature on the *Settings → Order* page. The system will automatically sync all 'Not synced'  orders (both existing and new).

<figure><img src="/files/GfRcNh6ueg2InWKK3Nze" alt=""><figcaption></figcaption></figure>

***

EcomSend Connector automatically syncs order detials from TikTok Shop to Shopify:

<figure><img src="/files/pCFpPcZQLtFN7ZNoGYNM" alt=""><figcaption><p>TikTok Shop order detials</p></figcaption></figure>

<figure><img src="/files/OOnAHQEWCLDdflJKGIv8" alt=""><figcaption><p>Order details synced to Shopify</p></figcaption></figure>

## Field mapping details <a href="#field-mapping-details-shopify-tiktok-shop" id="field-mapping-details-shopify-tiktok-shop"></a>

The following section explains in detail how the main fields from TikTok Shop are synced to Shopify.

**TikTok Shop → Shopify**&#x20;

> **TikTok Shop**: Go to TikTok Shop Seller Center Admin → Orders page → Manage Orders → Select specific order to see details
>
> **Shopify**: Go to Shopify Admin → Orders page → Select specific order to see details

### Order ID → Order number

When syncing orders to Shopify, our app uses Shopify’s **default** **order number**.\
The original TTS **order ID** is stored in **Additional details** for reference, so you can track the order back to TikTok Shop if needed.

<figure><img src="/files/AiZBONyLWVYdjM4Ft65I" alt=""><figcaption></figcaption></figure>

### Time created → Date

The order creation time in Shopify is set to the time **when the customer placed the order** on TikTok Shop, **not** the time the order was synced by our app. This helps ensure accurate reporting of order timelines.

<figure><img src="/files/kyN7ouZM1lBk8VuTFKCX" alt=""><figcaption></figcaption></figure>

### Delivery status

Shopify has two delivery statuses: **In transit** and **Delivered**.\
When a TTS order reaches either status, it will be automatically synced to Shopify to reflect the current delivery state.&#x20;

**Note:** Updates to delivery status **depend on TikTok Shop’s system**. Our app does not provide package tracking or delivery updates.

<figure><img src="/files/NzNzML6fnQaPOWuRzdfj" alt=""><figcaption><p>TTS order status changes to <strong>In transit</strong></p></figcaption></figure>

<figure><img src="/files/agNaRV0LhzfNVAQ7FpiN" alt=""><figcaption></figcaption></figure>

### &#x20;Customer details → Customer

For orders using **TikTok Shipping**, customer information is **anonymized**. Full details may not be visible in Shopify.\
TTS provides only an **anonymous** email address, so **do not send messages directly** to this email. To contact the buyer, go to **Seller Center → Buyer Messages**.

### Delivery option → Delivery method

Our app will sync the TikTok Shop **delivery option** (e.g., Standard Shipping) to Shopify.\
This ensures that the delivery method selected in TikTok Shop is accurately reflected in the corresponding Shopify order.

<figure><img src="/files/QDMeNStYSE2RHYgLfcWG" alt=""><figcaption></figcaption></figure>

### Notes

Our app will sync the customer’s **buyer message** from TikTok Shop to the **Notes** section in Shopify, so you can see any special instructions or messages from the buyer.

### Additional details

The following information is synced to Shopify **Additional Details**:

Channel: TikTok Shop - {{Store Name}}\
TikTok Shop Order ID: {{Order ID}}\
Shipping Method: {{Seller Shipping}}

<figure><img src="/files/je9hGvCLWOlJbEbBAkPN" alt=""><figcaption></figcaption></figure>

### Items

The products in the order correspond to the linked Shopify products.

If a product was part of a promotion, the synced price will reflect the **discounted price** from the TikTok Shop order.

* If the products **were synced through our app**, the items will match the corresponding Shopify products created by the app.
  \*

  ```
  <figure><img src="/files/qtibvdOpOKapukZuZfbJ" alt=""><figcaption><p>Sync by our app</p></figcaption></figure>
  ```

  \*

  ```
  <figure><img src="/files/izcoqmcoq6V5zcHiovcj" alt=""><figcaption></figcaption></figure>
  ```
* If the products **were not synced through our app**, the items will be matched to the **linked Shopify products**. Please make sure your TikTok Shop products are properly linked to Shopify products.
  \*

  ```
  <figure><img src="/files/YPCGB9TuM3fcsg9JteKo" alt=""><figcaption><p>Product linked</p></figcaption></figure>
  ```

  \*

  ```
  <figure><img src="/files/xsOSLwbhbBHo5Uxy88i5" alt=""><figcaption></figcaption></figure>
  ```

### Taxes/Discount/Shipping fee

All synced prices include discounts applied in TikTok Shop.&#x20;

<figure><img src="/files/7bqBoFsoiDtNnR9eozYA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/KQ1j0pYG53WEiJkb0fun" alt=""><figcaption></figcaption></figure>

### Tags

Default tag added: **TikTok Shop**

Additional tags:

* **TikTok Shop Gift** → for gift orders
* **TikTok Shop Sample** → for affiliate sample orders

<figure><img src="/files/09V2iKon0HXzWSPjH81s" alt=""><figcaption></figcaption></figure>

**Need help?** Feel free to contact us via online chat or [email](mailto:undefined). Our world-class support team is available 24/7 and always ready to assist you. 🌻

[^1]: TikTok Shop offers two fulfillment types: **Fulfilled by** **Seller** and **Fulfilled by TikTok (FBT)**. \
    Currently, our app **only supports Fulfilled by** **Seller orders**.


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