# TikTok Shop required configurations？

{% hint style="danger" %}
If your TikTok Shop settings **don’t meet** the required setup (these are TikTok’s rules and our app can’t change them), our app **can’t sync** products to TikTok Shop.
{% endhint %}

Sometimes, you may see a red banner in the app saying: **“Complete TikTok Shop required configurations.”**

<figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FUcfZftQwld01Fa9EtS4J%2Fimage.png?alt=media&#x26;token=bbbbe1dd-2008-4961-9ab6-c6a5130ce08b" alt=""><figcaption></figcaption></figure>

This message appears because your TikTok Shop is **missing some required settings**. Each TikTok Shop must complete a series of setup steps before products can be listed. **If these requirements are not met, our app cannot sync your products to TikTok Shop.**

The following guide is based on TikTok Shop documentation and experiences from other sellers. All settings must be completed **within your TikTok Shop** .&#x20;

The instructions below are primarily for **US** TikTok Shop.

### Shop Status

**Why it appears:**\
This reflects your TikTok Shop account’s current status. Temporary restrictions may be applied due to:

* Routine security checks
* Risk prevention measures
* Compliance verification
* ...

**Solution:**

* If you have questions about any restrictions, contact **TikTok Shop customer support**.
* Wait for your account to be reinstated before syncing products.
* After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=8721782316517163#EBCE00CE>" %}

***

### Shop Tax

**Why it appears:** Your TikTok Shop account has missing or incomplete **Tax Information**.

**Solution:**

1. Go to **TTS Seller Center** → **My Account** → **Account Settings** → **Tax Information**.
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FzyKv18qTriIgtohjUcDE%2Fimage.png?alt=media&#x26;token=24d29141-6d11-4250-8e04-baf612157f6c" alt=""><figcaption></figcaption></figure>
   ```
2. Complete or review your tax information and submit it correctly.
3. After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=3732713576286007&role=1&course_type=1&from=search>" %}

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=80339993577259&role=1&course_type=1&from=search>" %}

***

### Pickup Warehouse/Return Warehouse

**Why it appears:** Your TikTok Shop account has not set up or correctly filled in warehouse information.

**Solution:**

1. Go to **TTS Seller Center** → **My Account** → **Account Settings** → **Warehouse Settings**.
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2Ft7uW8nz5tZtfYJ4FmbKh%2Fimage.png?alt=media&#x26;token=6beef878-468b-4efc-94b4-41af133b94b4" alt=""><figcaption></figcaption></figure>
   ```
2. Fill in **Pickup Warehouses** and **Return Warehouse** according to your business needs.
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FfwMXozvUWd29alVWCOQ6%2Fimage.png?alt=media&#x26;token=2e5aff7c-f681-4733-8049-34f27e796150" alt=""><figcaption></figcaption></figure>
   ```
3. For dropshipping sellers, contact your supplier for the relevant warehouse information.
   * [Guide for dropshipping sellers](https://docs-connector.ecomsend.com/ecomsend-feed/~/revisions/C6b3swdoDUGIYGc7cJuN/getting-started/for-dropshipping-seller)
4. After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=1047661675677441#EBCE00CE>" %}

***

### Shipping Template

**Why it appears:** Your shipping template is missing or incomplete.

**Solution:**

1. Go to **TTS Seller Center** → **Orders** → **Shipping Settings** → **Delivery Settings**.
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2Fqe7yr5PnB9krJvzKf69k%2Fimage.png?alt=media&#x26;token=f7e039d8-532b-4d47-995b-d2173affad3a" alt=""><figcaption></figcaption></figure>
   ```
2. Set up shipping according to your business, including **Delivery Areas** and **Shipping Rules**.
3. After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=6837882170099457&course_type=1#EBEB00CD>" %}

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=1047661675677441#EC0800CC>" %}

***

### Extended Producer Responsibility

**Why it appears:** This mainly affects **EU stores**, due to EU regulations.

**Solution:**

1. Go to **TTS Seller Center** → **My Account** → **Account Settings** → **Qualification Centre.**
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2Fw5VlapabfEISSJoiwbHo%2Fimage.png?alt=media&#x26;token=a21e081a-08e0-4831-a0b0-4eaf4aceaaf6" alt=""><figcaption></figcaption></figure>

   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FDA5Zin58snE85A1lrJN6%2Fimage.png?alt=media&#x26;token=1cdb4bee-929b-4950-8d19-e0fbdfee6883" alt=""><figcaption></figcaption></figure>
   ```
2. Complete or review your information and submit it correctly.
3. After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-de.tiktok.com/university/essay?knowledge_id=1969255109936918&role=1&course_type=1&from=search&identity=1>" %}

***

### Product Quantity Limit

**Why it appears:** Your TikTok Shop has reached the product upload limit.

**Solution:**&#x20;

* For TikTok Shops in the **probation period**, the **total listing limit** is usually 100.&#x20;
* For **non-probation period** shops, the **total listing limit** is usually 1,000.&#x20;
* This limit is based on **how many products you have already live** to TikTok Shop (no matter which app you used to upload them or whether you added them manually). This is **not controlled** by our app, so we cannot help you remove the limit.
* You can check your shop’s limit on the TikTok Shop homepage. We recommend syncing products in EcomSend Connector only after the limit has been lifted.
  \*

  ```
  <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FCDGKYjneVQlf13QHCbYi%2Fimage.png?alt=media&#x26;token=f26b46de-f6b5-4072-a115-eb62f9c7339c" alt=""><figcaption></figcaption></figure>
  ```

  \*

  ```
  <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FEDvT0RjjTX5WmFTq909R%2Fimage.png?alt=media&#x26;token=1dea552c-ad46-4f47-935e-cee7483e2b22" alt=""><figcaption></figcaption></figure>
  ```

  \*

  ```
  <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2F8Ay5O94Q5xMVlyEi1lcI%2Fimage.png?alt=media&#x26;token=623c9d41-e9cc-4523-a3c5-9b5f43284f6f" alt=""><figcaption></figcaption></figure>
  ```

  * After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=3238037484062465&role=1&course_type=1&from=search&identity=1>" %}

***

### Delivery Option

**Why it appears:** Your store has not set up delivery options or the information is incomplete.

**Solution:**

1. Go to **TTS Seller Center** → **Orders** → **Shipping Settings** → **Delivery Settings**.
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FDzHBjZl6nZLH5xFpN33i%2Fimage.png?alt=media&#x26;token=23672a8a-6947-4b98-b15f-5997f0c61865" alt=""><figcaption></figcaption></figure>
   ```
2. Select the delivery options that match your business.
3. After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=1047661675677441#EBEB00CD>" %}

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=2921116620719915>" %}

***

### Bank Account

**Why it appears:** Your bank account information is missing, incomplete, or under review.

**Solution:**

1. Go to **TTS Seller Center** → **My Account** → **Account Settings** → **Bank Account**.
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FgkpvZ05fqZri2OGgffzd%2Fimage.png?alt=media&#x26;token=ed1a159b-1d35-4421-a8fd-2b2726c46415" alt=""><figcaption></figcaption></figure>
   ```
2. Fill in your bank details accurately.
3. After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=6837891779249921&role=1&course_type=1&from=search>" %}

{% embed url="<https://seller-us.tiktok.com/university/essay?knowledge_id=7667956416530222&role=1&course_type=1&from=search>" %}

***

### Contact Info

**Why it appears:** Your contact information is missing, incomplete, or under review.

**Solution:**

1. Go to **TTS Seller Center** → **My Account** → **Seller Profile**.
   1\.

   ```
   <figure><img src="https://3351395997-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYGyD7kgIm6ylKeSkZt1y%2Fuploads%2FEM9zRQ34Xr3pXcB1oC6D%2Fimage.png?alt=media&#x26;token=741d6769-0413-4f03-8c31-fefe67c99aec" alt=""><figcaption></figcaption></figure>
   ```
2. Provide accurate contact details for your store.
3. After fixing it, check our app to see if the banner is gone. You can also tap Refresh to confirm. When the banner disappears, you can sync products.

***

### After Completing Configurations

Once all required configurations are completed:

* The red **“Complete TikTok Shop required configurations”** banner should disappear.
* If it doesn’t, click **Refresh** to update your app with the latest store settings.

You are now ready to **sync your products to TikTok Shop**:

{% embed url="<https://docs-connector.ecomsend.com/ecomsend-feed/products/sync-products-to-tiktok-shop>" %}

**Need help?** Feel free to contact us via online chat or [email](mailto:undefined). Our world-class support team is available 24/7 and always ready to assist you. 🌻