Migrate from other third-party connector apps

If you are currently using a third-party connector app (such as AfterShip for TikTok Shop, TikTok Shop Connector — SPL, TikTok Shop Sync - DPL, etc.) to sync products and orders, and you also want to use EcomSend Connector, you may run into duplicate product listings and duplicate order syncing, which can quickly create operational confusion.

To avoid this, we recommend using EcomSend Connector as your only syncing channel.

The goal is to:

1. Stop the third-party connector app from auto-listing/syncing/linking/conneting products

2. (Optionally) Deactivate products it already listed, so that only EcomSend Connector manages product syncing

For US TikTok Shops: Many connector apps allow you to disable order syncing. If you turn off order syncing in the third-party app, then only EcomSend Connector will manage orders and fulfillment syncing.

Before you start

• Identify which connector app you are using (e.g., AfterShip).

• Decide whether you want to: Deactivate all listed products, or Keep products with sales/orders data live and deactivate the rest.

• Make sure you have admin access to:

  • Your connector app settings

  • TikTok Shop Seller Center (TTS)

Example walkthrough: AfterShip for TikTok Shop

The same logic applies to most other connector apps, even if the page names differ.

Scenario A: App already synced some products, but you have NOT started selling yet

If products were listed via AfterShip but haven’t generated sales/orders, you can fully switch to EcomSend Connector by doing the following:

Step 1 — Deactivate products already listed by AfterShip

In the AfterShip app: Go to Channel listings → Click the Active tab → Select all products → Click Deactivate

Step 2 — Turn off product auto-link / auto-sync in AfterShip

In the AfterShip app: Go to Settings → Open Channel settings → Find Product sync → Turn OFF the Auto-link toggle

Result

• Listed products become Deactivated (not visible to customers).

• AfterShip will stop auto-linking/auto-syncing new products.

• You can now use EcomSend Connector as the only syncing channel.

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Scenario B: AfterShip synced products AND some products already have sales/orders data

If some products already generated sales/orders data, you have two options depending on whether you want to keep those products live.

How to check whether products have sales data

In TikTok Shop Seller Center (TTS): Go to Analytics → Click Product analytics → Review which products have performance / sales metrics

Option B1 — Full switch (The same as scenario A)

Use this option if you want a clean reset and will manage everything through EcomSend Connector.

1. In the AfterShip app, Go to Channel listings → Click the Active tab → Select all products → Click Deactivate

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2. In the AfterShip app: Go to Settings → Open Channel settings → Find Product sync → Turn OFF the Auto-link toggle

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Result: All products listed by AfterShip become Deactivated, and AfterShip stops listing new products.

Option B2 — Keep products with sales data live, deactivate only products with NO sales data

Use this option if you want to preserve product momentum/history for items that already sold.

1. In TTS → Analytics → Product analytics, identify products with sales data.

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2. In the AfterShip app: Go to Channel listings → Click the Active tab → Select products without sales data → Click Deactivate only those products

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3. In the AfterShip app: Go to Settings → Open Channel settings → Find Product sync → Turn OFF the Auto-link toggle

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Result: Only products without sales data are deactivated. Products with sales history remain live.

If a product already has orders, keeping it live is often the safest approach. However, even if you deactivate the product, its historical data will not be lost—you can still view past performance in TikTok Shop analytics.

To check it: Go to Analytics → Product analytics → set the product status filter to Inactive.

For US TikTok Shops, EcomSend Connector supports linking TikTok products to the corresponding Shopify products, so ongoing order syncing won’t be disrupted. This means US merchants can choose to deactivate all products in the TikTok official app and rely on EcomSend Connector for syncing.

US TikTok Shop only: Make EcomSend Connector the only order/fulfillment syncing channel as well

If your third-party connector app supports it, we recommend disabling order syncing there to prevent duplicate orders and fulfillment updates.

• In your connector app settings, look for options such as:

  • Order sync

  • Sync orders to Shopify

  • Fulfillment sync

  • Auto fulfillment update

• Turn those features OFF so only EcomSend Connector syncs orders and fulfillment.

Once the third-party app is no longer auto-listing products (and you have deactivated products as needed), you can start using:

• EcomSend Connector to sync/list products going forward

• EcomSend Connector to sync orders and fulfillment (especially recommended for US shops)

Need help? Feel free to contact us via online chat or email. Our world-class support team is available 24/7 and always ready to assist you. 🌻